# Address Book URL: https://docs.shipink.io/api/address-book > Manage saved customer and recipient addresses. ## list-address-book-entries Returns a paginated list of all saved customer/recipient addresses. ## create-address-book-entry Adds a new customer/recipient address to the address book. ## update-address-book-entry Updates an existing address book entry. ## delete-address-book-entry Permanently deletes an address book entry. --- # Cards URL: https://docs.shipink.io/api/cards > List payment cards linked to your account. A card ID is required when creating shipments with Shipink carrier accounts. ## list-cards Returns the payment cards linked to your account. --- # Carrier Accounts URL: https://docs.shipink.io/api/carrier-accounts > List carrier accounts linked to your Shipink account. ## list-carrier-accounts Returns all carrier integrations linked to your Shipink account. --- # Carrier Services URL: https://docs.shipink.io/api/carrier-services > List services offered by carriers. ## list-carrier-services Returns services offered by carriers. Can be filtered by `carrier_id`. --- # Carriers URL: https://docs.shipink.io/api/carriers > List all carriers available in the system. ## list-carriers Returns all carriers available in the system. --- # API URL: https://docs.shipink.io/api > Integrate Shipink into your own system using the REST API. Shipink provides a REST API that lets you manage orders, shipments, carriers, and warehouses programmatically — without using the Shipink panel. **Get started immediately with our Postman Collection** — all endpoints with example requests, ready to run. **Download Postman Collection** Import the `.json` file into Postman to explore and test the full API. ## environments API Sign Up **Production** `https://api.shipink.io` app.shipink.io/signup **Test** `https://api.dev.shipink.io` app.dev.shipink.io/signup ## getting-started-with-the-test-environment **Sign up** at app.dev.shipink.io/signup **Add a test credit card** — the test environment uses Craftgate test cards. You can use any of the successful test card numbers listed there. **Get your token** — use your test account credentials with `POST /token` on `https://api.dev.shipink.io` Real credit cards cannot be used in the test environment. You must use the Craftgate test cards listed above. ## main-flow The typical integration follows these three steps: **Create an order** — register customer info and cart items **Create a shipment** — generate a shipping label for that order **Track the shipment** — monitor delivery status Supporting endpoints: Rates — calculate shipping costs before creating a shipment Warehouses — manage sender addresses Carriers — list carriers, services, and linked accounts ## authentication All endpoints require a Bearer token in the `Authorization` header. Obtain a token by posting your Shipink credentials to `POST /token`. See the Token page for how to create and refresh tokens. --- # Orders URL: https://docs.shipink.io/api/orders > Create, list, update, and delete orders. An order must be created before a shipment can be generated. ## list-orders Returns a paginated list of your orders. ## create-an-order Creates a new order. An order must exist before a shipment can be generated. ## get-an-order Returns the details of the specified order. ## delete-an-order Deletes the specified order. ## update-an-order Updates the specified order. --- # Rates URL: https://docs.shipink.io/api/rates > Calculate shipping rates. Returns estimated prices from available carriers based on the given order details. ## calculate-shipping-rates Returns estimated shipping prices from available carriers based on the given package details. This endpoint requires authorization. You must also include the **X-User** header — this is your Shipink user account ID. --- # Shipments URL: https://docs.shipink.io/api/shipments > Create, list, and delete shipments. ## list-shipments Returns a paginated list of your shipments. ## create-a-shipment Creates a shipment for the specified order. `direction` values: - `outgoing` — standard delivery - `incoming` — return shipment > **Note:** `card_id` is required when using a Shipink carrier account (Shipink agreements). You can retrieve your card IDs from the `GET /cards` endpoint or from the Shipink panel under payment settings. ### Cash on delivery (COD) To create a cash-on-delivery shipment, include the `payment` object in the request body with `type` set to one of: - `CODCash` — the carrier collects the amount in cash from the recipient. - `CODCredit` — the carrier collects the amount via credit card from the recipient. Set `amount` to the value to collect from the recipient and optionally `currency` (defaults to the order currency). COD support depends on the selected carrier service — check the `payment_type.cod_cash` / `payment_type.cod_credit` flags on `GET /carrier-services` before creating the shipment. Omitting the `payment` object creates a standard shipment paid by the sender. ## get-a-shipment Returns the details of the specified shipment. ## delete-a-shipment Deletes the specified shipment. --- # Token URL: https://docs.shipink.io/api/token > Authentication token management. All other endpoints require an `Authorization` header with `Bearer {access_token}`. ## create-or-refresh-a-token **To create a token** send `username` and `password`. **To refresh a token** send `refresh_token`. Use the returned `access_token` in all subsequent requests as `Authorization: Bearer {access_token}`. --- # Trackings URL: https://docs.shipink.io/api/trackings > Track the delivery status of your shipments. ## track-a-shipment Returns the tracking status for the given tracking number. --- # Warehouses URL: https://docs.shipink.io/api/warehouses > Create, list, update, and delete warehouses (sender addresses). ## list-warehouses Returns a paginated list of all your warehouses. ## create-a-warehouse Creates a new warehouse (sender address). ## get-a-warehouse Returns the details of the specified warehouse. ## delete-a-warehouse Deletes the specified warehouse. ## update-a-warehouse Updates the specified warehouse. --- # Panel URL: https://docs.shipink.io/panel > Manage your shipments smarter and faster with Shipink. Connect your sales channel or create manual orders and manage the entire process in bulk. Save your customers, create and track orders for them. Yurtiçi, Aras, PTT, HepsiJET, and more. Shopify, WooCommerce, Wix, İkas, and more. Plan selection, invoice management, and payment transactions. Account management, plans, warehouse, and package management. Integrate Shipink into your own system via REST API. ## first-steps New to Shipink? Follow these steps to get up and running. ## 1-connect-a-sales-channel Connect your e-commerce store so your orders are automatically imported into Shipink. Go to **Settings → Sales Channels** and select your platform (Shopify, WooCommerce, İkas, etc.). → See all sales channel guides ## 2-add-a-carrier **Option A — Use Shipink's carrier agreements (recommended)** No setup needed. Carriers like Aras Kargo, HepsiJET, and Kolay Gelsin are available immediately at Shipink's negotiated rates. → Learn more **Option B — Connect your own carrier account** If you have your own carrier agreement, connect it under **Settings → Carriers**. → See carrier guides > **Free plan users** can only use Shipink's carrier agreements. Adding your own carrier requires a **Başlangıç** or **Profesyonel** plan. ## 3-add-a-warehouse Set your default shipping address. Go to **Settings → Warehouses** and add your location. → Create a warehouse ## 4-create-your-first-shipment Go to **Orders**, find an order, and click **"Gönderi Oluştur"** to generate a shipping label. → How to create a shipment ## 5-top-up-your-balance-optional Shipping fees are deducted from your balance first, then from your saved card if the balance is insufficient. → Top up balance · Add a credit card Need help? Contact Shipink support via live chat or email from within the app. --- # Top Up Balance URL: https://docs.shipink.io/panel/billings/balance > Learn how to add credit to your Shipink account balance. > **How shipping fees are charged:** When you create a shipment, the fee is deducted from your balance first. If your balance is insufficient, it is charged directly to your saved credit card. Learn more about billing ## 1-go-to-my-account Click the **Settings** gear icon in the top right, then click **My Account** in the left menu. ## 2-click-bakiye-yükle Click the **"Bakiye yükle"** (Top Up Balance) button. ## 3-select-an-amount In the dialog that opens, select one of the preset amounts (**₺1000**, **₺5000**, **₺10000**) or choose **"Özel"** (Custom) to enter a specific amount. ## 4-confirm Optionally enable **"3D Secure ile öde"** for extra security, then click **"Bakiye yükle"** to complete. The amount will be charged to your default saved card. --- # How Billing Works URL: https://docs.shipink.io/panel/billings/how-it-works > Understand how Shipink charges for shipments, plans, and when invoices are generated. ## shipping-fees Shipping costs are charged **instantly** each time you create a shipment. If you have sufficient **account balance**, the fee is deducted from your balance. If your balance is insufficient, the fee is charged directly to your **saved credit card**. Keeping your balance topped up ensures uninterrupted shipment creation even without a card on file. ## plan-fees Your subscription plan fee is not charged immediately when you switch plans. Instead, it is included in your monthly invoice and collected after the invoice is generated. ## invoices Invoices are generated between the **1st and 5th of each month**, covering all charges from the previous month. Plan fees from the previous month are collected at this point. You can view your recent transactions on the **My Account** page under **Son işlem kayıtları** (Recent Transactions). > **Note:** If your account is suspended for an unpaid invoice, you can still open your **My Account** page to view and pay the outstanding invoice. Paying it restores access to your account. --- # Billing URL: https://docs.shipink.io/panel/billings > Manage your Shipink billing — view your balance, add payment cards, and manage your plan. ## overview ## customer-e-invoices Issue sales invoices (e-faturas) to your own customers through a connected e-invoice provider. ## balance ## payment-cards ## plan --- # Carriers URL: https://docs.shipink.io/panel/carriers > Connect and manage your carrier accounts in Shipink. Use your own carrier contracts or ship with Shipink's discounted rates. ## carrier-management ## your-own-carrier-accounts ## shipink-contracted-carriers --- # Customers URL: https://docs.shipink.io/panel/customers > Manage your customer address book in Shipink. Save and reuse customer addresses to speed up manual order creation. ## customer-management ## shipments --- # Orders URL: https://docs.shipink.io/panel/orders > Connect your sales channel or create manual orders and manage the entire process in bulk. ## shipment-management ## return-management ## order-management ## bulk-actions ## manual-processes --- # Sales Channels URL: https://docs.shipink.io/panel/sales-channels > Connect your online stores and marketplaces to Shipink to automatically import orders and sync fulfillment status. ## channel-management ## platform-integrations ## campaigns --- # Apps URL: https://docs.shipink.io/panel/settings/apps > Connect account-level services — such as your email, SMS, and e-invoice providers — to Shipink from one place. The **Apps** page is the central hub for connecting the third-party services your account uses with Shipink. ## 1-go-to-apps Click **Apps** from the top menu. ## 2-find-the-service-you-want-to-connect Services are grouped by type — for example your **email provider**, **SMS provider**, and **e-invoice provider**. Each card shows whether the service is already connected. ## 3-connect-or-manage Click a service to open its connection panel, enter the required credentials, and save. Connected services show their status and can be updated or disconnected from the same place. > **Note:** Which provider is used by default for a given notification channel is still chosen on the **Notifications** settings, and the e-invoice provider can also be configured per sales channel. --- # Settings URL: https://docs.shipink.io/panel/settings > Configure your Shipink account settings including warehouses, packages, automation rules, and notifications. ## warehouses ## packages ## automation ## notifications ## apps --- # Add Payment Card URL: https://docs.shipink.io/panel/billings/cards/add > Learn how to add a credit or debit card to your Shipink account. ## 1-go-to-my-account Click the **Settings** gear icon in the top right, then click **My Account** in the left menu. ## 2-open-card-management In the **"Ödeme Yöntemi"** (Payment Method) section, click the **"Düzenle"** (Edit) button. A **"Kartları düzenle"** (Manage Cards) panel will open. ## 3-click--yeni-kart-ekle Click **"+ Yeni kart ekle"** (Add New Card) to open the card addition form. ## 4-enter-card-details Enter your card number, expiry date, cardholder name, and **CVC**, then confirm. ## 5-complete-3d-secure-verification Your bank's **3D Secure** screen opens to verify the card. Enter the one-time code (or approve it in your banking app). Once verification succeeds, the card is saved to your account. --- # Delete Payment Card URL: https://docs.shipink.io/panel/billings/cards/delete > Learn how to remove a saved payment card from your Shipink account. ## 1-go-to-my-account Click the **Settings** gear icon in the top right, then click **My Account** in the left menu. ## 2-open-card-management In the **"Ödeme Yöntemi"** (Payment Method) section, click the **"Düzenle"** (Edit) button. A **"Kartları düzenle"** (Manage Cards) panel will open. ## 3-select-the-card Click on the card you want to delete to select it. ## 4-click-kartı-sil Click the **"Kartı sil"** (Delete Card) button. The card will be removed from your account. --- # Set Default Card URL: https://docs.shipink.io/panel/billings/cards/set-default > Learn how to set a payment card as the default for balance top-ups in Shipink. ## 1-go-to-my-account Click the **Settings** gear icon in the top right, then click **My Account** in the left menu. ## 2-open-card-management In the **"Ödeme Yöntemi"** (Payment Method) section, click the **"Düzenle"** (Edit) button. A **"Kartları düzenle"** (Manage Cards) panel will open. ## 3-select-the-card Click on the card you want to set as default to select it. ## 4-click--varsayılan-kart-yap Click the **"+ Varsayılan kart yap"** (Set as Default Card) button. This card will now be used for future balance top-ups. --- # Connect an E-Invoice Provider URL: https://docs.shipink.io/panel/billings/e-invoices/connect-provider > Connect your e-invoice provider so Shipink can issue sales invoices to your customers on your behalf. Shipink can issue **sales invoices (e-faturas) to your customers** through your own e-invoice provider. First connect a provider account. ## 1-open-provider-management From the **Sales Channels** page, edit a sales channel and click **"Sağlayıcıları yönet"** (Manage providers). You can also reach the same panel from the **Apps** page under **"Fatura servisleri"** (Invoice services). ## 2-choose-your-provider Shipink supports three e-invoice providers: **Kolaybi** **BizimHesap** **Paraşüt** ## 3-enter-your-credentials Enter the credentials for the provider you selected: **Kolaybi** — **API anahtarı** (API key, required) and **Kanal** (Channel, optional) **BizimHesap** — **Token** (required) **Paraşüt** — **Client ID**, **Client secret**, **Şirket ID** (Company ID), **Kullanıcı adı** (Username), and **Şifre** (Password) — all required ## 4-save Save to connect. Connected providers appear under **"Bağlı"** (Connected). You can update or remove a provider from the same panel. > **Note:** A provider cannot be removed while a sales channel is still using it. Change the channel's invoice provider first, then remove it. Next, choose when invoices are created: Set Up Automatic Invoicing. --- # Set Up Automatic Invoicing URL: https://docs.shipink.io/panel/billings/e-invoices/invoicing-settings > Choose when Shipink automatically creates a customer invoice for a sales channel and which provider issues it. Invoicing is configured **per sales channel**. Once set, Shipink automatically creates a draft invoice for each order when its shipment reaches the delivery status you choose. ## 1-open-the-sales-channel From the **Sales Channels** page, edit the channel you want to configure and find the **"Faturalandırma"** (Invoicing) section. ## 2-choose-the-invoicing-condition Set **"Faturalandırma koşulu"** (Invoicing condition) — when the invoice should be created: **"Kapalı"** — no automatic invoicing for this channel **"Kargoya teslim edildiğinde"** — when the parcel is handed over to the carrier **"Müşteriye teslim edildiğinde"** — when the parcel is delivered to the customer > Invoices are never created when the shipment is created — only when it reaches the chosen delivery status. ## 3-choose-the-invoice-provider Set **"Fatura sağlayıcı"** (Invoice provider) to one of your connected provider accounts, or **"Sağlayıcı yok"** (No provider) to leave it unset. Connect a provider first if the list is empty — see Connect an E-Invoice Provider. ## what-happens-next When a shipment reaches the chosen status, Shipink automatically creates a **draft** invoice for that order through the selected provider. You then review and sign it — see Issue an Invoice on an Order. --- # Issue an Invoice on an Order URL: https://docs.shipink.io/panel/billings/e-invoices/issue-invoice > Review and sign the customer invoice for an order, and retry if it fails. Once a draft invoice has been created for an order (see automatic invoicing), you sign it to issue the official e-invoice to your customer. ## 1-open-the-orders-invoices Open the order and go to the **"Faturalar"** (Invoices) card. Each invoice shows its provider, status, number, and date. Statuses: **"İmzasız"** (Unsigned) — draft created, not yet issued **"İmzalandı"** (Signed) — issued **"Hata"** (Error) — creation or signing failed **"Beklemede"** (Pending) — being processed ## 2-click-i̇mzala Click **"İmzala"** (Sign) on an unsigned invoice. The **"Faturayı imzala"** (Sign invoice) window opens, showing the recipient (name and **Vergi no** / tax ID), the line items, and the totals. ## 3-confirm Review the details and confirm with **"İmzala"**. The provider assigns the official **invoice serial number** and returns the signed **PDF**. The status becomes **"İmzalandı"** and a **"PDF görüntüle"** (View PDF) link appears. The invoice serial number and date also appear on the order itself (in the orders list, the invoice cell shows the number instead of **"Fatura yok"** / **"Fatura bekleniyor"**). ## retry-a-failed-invoice If an invoice shows **"Hata"** (Error), click **"Tekrar dene"** (Retry). Shipink either re-creates the invoice at the provider (for example after you fix an incorrect tax ID) or re-signs it, depending on where it failed. > **Note:** If the invoice never reached the provider, signing is blocked until it is successfully re-created. Use **"Tekrar dene"** to recreate it first. --- # Change Subscription Plan URL: https://docs.shipink.io/panel/billings/invoices/plan > Learn how to view your current Shipink plan and switch to a different subscription. ## plan-comparison Free Başlangıç Profesyonel Kurumsal **Price** ₺0 ₺3/shipment ₺5/shipment Custom **Monthly shipment limit** 50 1,000 10,000 Unlimited **Own carrier agreements** ✗ ✓ ✓ ✓ **Sales channels** 1 2 Unlimited Unlimited **Free WhatsApp & SMS notifications** ✗ ✗ ✓ ✓ **Support** Email + live chat Email + live chat Email + live chat Phone + dedicated rep > **Startup discount:** A 20% discount is available for startups. Contact Shipink support to apply. > **When plan fees are charged:** Plan fees are not charged immediately when you switch plans. They are included in your monthly invoice, which is generated between the 1st and 5th of each month for the previous month. Learn more about billing ## 1-go-to-my-account Click the **Settings** gear icon in the top right, then click **My Account** in the left menu. ## 2-click-planı-değiştir Click the **"Planı değiştir"** (Change Plan) button. ## 3-select-a-plan In the dialog that opens, choose from the available plans: **Free**, **Başlangıç**, or **Profesyonel**. The features and pricing for the selected plan will be displayed. ## 4-confirm Click **"Bu plana geç"** (Switch to this plan) to complete the change. --- # Customize Shipping Label URL: https://docs.shipink.io/panel/carriers/management/customize-label > Learn how to customize the appearance of your shipping labels in Shipink. ## 1-go-to-carriers Click the **Settings** gear icon in the top right, then click **Carriers** in the left menu. ## 2-open-label-customization Find your carrier and click the **Edit** button on its card. In the panel that opens, navigate to the label customization options. ## 3-adjust-label-options Configure label options such as size format, logo placement, and additional printed fields. ## 4-save Click **"Kaydet"** (Save) to apply your customization. --- # Disable or Delete a Carrier URL: https://docs.shipink.io/panel/carriers/management/delete > Learn how to disable or permanently delete a carrier integration from your Shipink account. > **Note:** Disabling **Shipink agreements** requires a **Başlangıç** or **Profesyonel** plan. Free plan users cannot deactivate Shipink carriers. Your own carrier agreements can be disabled or deleted on any plan. ## 1-go-to-carriers Click the **Settings** gear icon in the top right, then click **Carriers** in the left menu. ## 2-click-the-edit-button Find the carrier you want to remove and click the **Edit** button on its card. ## 3-disable-or-delete-the-carrier In the panel that opens, you will see the following options depending on the carrier type: **Shipink agreements ("SHIPINK ANLAŞMASI"):** Click **"Devre dışı bırak"** (Disable) to deactivate the carrier from your account. *(Requires Başlangıç or Profesyonel plan)* **Your own agreements ("KENDİ ANLAŞMANIZ"):** You can either click **"Devre dışı bırak"** (Disable) to temporarily deactivate the carrier, or click **"Anlaşmayı sil"** (Delete agreement) to permanently remove it from your account. --- # Update Carrier URL: https://docs.shipink.io/panel/carriers/management/update > Learn how to update the credentials or settings of an existing carrier integration in Shipink. > **Note:** Editing **Shipink agreements** requires a **Başlangıç** or **Profesyonel** plan. Free plan users cannot modify Shipink carrier settings. You can always edit your own carrier agreements regardless of plan. ## 1-go-to-carriers Click the **Settings** gear icon in the top right, then click **Carriers** in the left menu. ## 2-click-the-edit-button Find the carrier you want to update and click the **Edit** button on its card. ## 3-update-the-details Update the API credentials, account number, or other settings as needed. ## 4-save Click **"Kaydet"** (Save) to apply your changes. --- # Aramex URL: https://docs.shipink.io/panel/carriers/own/aramex > Learn how to integrate your Aramex account with Shipink to start creating shipments. > **Note:** Adding your own carrier agreement requires a **Başlangıç** or **Profesyonel** plan. Free plan users cannot connect their own carrier accounts. ## 1-go-to-carriers Click **Carriers** from the top menu. ## 2-find-aramex-and-click-connect Locate the **Aramex** card and click the **"Bağla"** (Connect) or **"Ekle"** (Add) button. ## 3-enter-your-credentials Enter your Aramex account number, username, password, and API credentials. ## 4-save-and-test Click **"Kaydet"** (Save). Shipink will verify your credentials. Once connected, you can start creating shipments with this carrier. --- # Aras Kargo URL: https://docs.shipink.io/panel/carriers/own/aras > Learn how to integrate your Aras Kargo account with Shipink to start creating shipments. > **Note:** Adding your own carrier agreement requires a **Başlangıç** or **Profesyonel** plan. Free plan users cannot connect their own carrier accounts. ## 1-go-to-carriers Click **Carriers** from the top menu. ## 2-find-aras-kargo-and-click-connect Locate the **Aras Kargo** card and click the **"Bağla"** (Connect) or **"Ekle"** (Add) button. ## 3-enter-your-credentials Enter your Aras Kargo merchant code, username, and password provided by Aras. ## 4-save-and-test Click **"Kaydet"** (Save). Shipink will verify your credentials. Once connected, you can start creating shipments with this carrier. --- # Asset Global URL: https://docs.shipink.io/panel/carriers/own/asset > Learn how to integrate your Asset Global account with Shipink to start creating international shipments. > **Note:** Adding your own carrier agreement requires a **Başlangıç** or **Profesyonel** plan. Free plan users cannot connect their own carrier accounts. ## 1-go-to-carriers Click **Carriers** from the top menu. ## 2-find-asset-global-and-click-connect Locate the **Asset Global** card and click the **"Bağla"** (Connect) or **"Ekle"** (Add) button. ## 3-enter-your-credentials Enter your Asset Global account credentials and API information. ## 4-save-and-test Click **"Kaydet"** (Save). Shipink will verify your credentials. Once connected, you can create international shipments with Asset Global's services (DPD, GLS, DHL, UPS, USPS, FedEx, and SMSA). --- # Bana Bi Kurye URL: https://docs.shipink.io/panel/carriers/own/banabikurye > Learn how to integrate your Bana Bi Kurye account with Shipink to start creating shipments. > **Note:** Adding your own carrier agreement requires a **Başlangıç** or **Profesyonel** plan. Free plan users cannot connect their own carrier accounts. ## 1-go-to-carriers Click **Carriers** from the top menu. ## 2-find-bana-bi-kurye-and-click-connect Locate the **Bana Bi Kurye** card and click the **"Bağla"** (Connect) or **"Ekle"** (Add) button. ## 3-enter-your-credentials Enter your Bana Bi Kurye API key and account credentials. ## 4-save-and-test Click **"Kaydet"** (Save). Shipink will verify your credentials. Once connected, you can start creating shipments with this carrier. --- # FedEx URL: https://docs.shipink.io/panel/carriers/own/fedex > Learn how to integrate your FedEx account with Shipink to start creating shipments. > **Note:** Adding your own carrier agreement requires a **Başlangıç** or **Profesyonel** plan. Free plan users cannot connect their own carrier accounts. ## 1-go-to-carriers Click **Carriers** from the top menu. ## 2-find-fedex-and-click-connect Locate the **FedEx** card and click the **"Bağla"** (Connect) or **"Ekle"** (Add) button. ## 3-enter-your-credentials Enter your FedEx account number and API key/secret provided by FedEx developer portal. ## 4-save-and-test Click **"Kaydet"** (Save). Shipink will verify your credentials. Once connected, you can start creating shipments with this carrier. --- # HepsiJet URL: https://docs.shipink.io/panel/carriers/own/hepsijet > Learn how to integrate your HepsiJet account with Shipink to start creating shipments. > **Note:** Adding your own carrier agreement requires a **Başlangıç** or **Profesyonel** plan. Free plan users cannot connect their own carrier accounts. ## 1-go-to-carriers Click **Carriers** from the top menu. ## 2-find-hepsijet-and-click-connect Locate the **HepsiJet** card and click the **"Bağla"** (Connect) or **"Ekle"** (Add) button. ## 3-enter-your-credentials Enter your HepsiJet API credentials and merchant ID. ## 4-save-and-test Click **"Kaydet"** (Save). Shipink will verify your credentials. Once connected, you can start creating shipments with this carrier. --- # Horoz Lojistik URL: https://docs.shipink.io/panel/carriers/own/horoz > Learn how to integrate your Horoz Lojistik account with Shipink to start creating shipments. > **Note:** Adding your own carrier agreement requires a **Başlangıç** or **Profesyonel** plan. Free plan users cannot connect their own carrier accounts. ## 1-go-to-carriers Click **Carriers** from the top menu. ## 2-find-horoz-lojistik-and-click-connect Locate the **Horoz Lojistik** card and click the **"Bağla"** (Connect) or **"Ekle"** (Add) button. ## 3-enter-your-credentials Enter your Horoz Lojistik customer code, username, and password. ## 4-save-and-test Click **"Kaydet"** (Save). Shipink will verify your credentials. Once connected, you can start creating shipments with this carrier. --- # Kargo Türk URL: https://docs.shipink.io/panel/carriers/own/kargoturk > Learn how to integrate your Kargo Türk account with Shipink to start creating shipments. > **Note:** Adding your own carrier agreement requires a **Başlangıç** or **Profesyonel** plan. Free plan users cannot connect their own carrier accounts. ## 1-go-to-carriers Click **Carriers** from the top menu. ## 2-find-kargo-türk-and-click-connect Locate the **Kargo Türk** card and click the **"Bağla"** (Connect) or **"Ekle"** (Add) button. ## 3-enter-your-credentials Enter your Kargo Türk customer code and API credentials. ## 4-save-and-test Click **"Kaydet"** (Save). Shipink will verify your credentials. Once connected, you can start creating shipments with this carrier. --- # Kolay Gelsin URL: https://docs.shipink.io/panel/carriers/own/kolay-gelsin > Learn how to integrate your Kolay Gelsin account with Shipink to start creating shipments. > **Note:** Adding your own carrier agreement requires a **Başlangıç** or **Profesyonel** plan. Free plan users cannot connect their own carrier accounts. ## 1-go-to-carriers Click **Carriers** from the top menu. ## 2-find-kolay-gelsin-and-click-connect Locate the **Kolay Gelsin** card and click the **"Bağla"** (Connect) or **"Ekle"** (Add) button. ## 3-enter-your-credentials Enter your Kolay Gelsin API key and account details. ## 4-save-and-test Click **"Kaydet"** (Save). Shipink will verify your credentials. Once connected, you can start creating shipments with this carrier. --- # MNG Kargo URL: https://docs.shipink.io/panel/carriers/own/mng > Learn how to integrate your MNG Kargo account with Shipink to start creating shipments. > **Note:** Adding your own carrier agreement requires a **Başlangıç** or **Profesyonel** plan. Free plan users cannot connect their own carrier accounts. ## 1-go-to-carriers Click **Carriers** from the top menu. ## 2-find-mng-kargo-and-click-connect Locate the **MNG Kargo** card and click the **"Bağla"** (Connect) or **"Ekle"** (Add) button. ## 3-enter-your-credentials Enter your MNG Kargo customer number and API credentials. ## 4-save-and-test Click **"Kaydet"** (Save). Shipink will verify your credentials. Once connected, you can start creating shipments with this carrier. --- # Octovan URL: https://docs.shipink.io/panel/carriers/own/octovan > Learn how to integrate your Octovan account with Shipink to start creating shipments. > **Note:** Adding your own carrier agreement requires a **Başlangıç** or **Profesyonel** plan. Free plan users cannot connect their own carrier accounts. ## 1-go-to-carriers Click **Carriers** from the top menu. ## 2-find-octovan-and-click-connect Locate the **Octovan** card and click the **"Bağla"** (Connect) or **"Ekle"** (Add) button. ## 3-enter-your-credentials Enter your Octovan API key and account credentials. ## 4-save-and-test Click **"Kaydet"** (Save). Shipink will verify your credentials. Once connected, you can start creating shipments with this carrier. --- # PTT Kargo URL: https://docs.shipink.io/panel/carriers/own/ptt > Learn how to integrate your PTT Kargo account with Shipink to start creating shipments. > **Note:** Adding your own carrier agreement requires a **Başlangıç** or **Profesyonel** plan. Free plan users cannot connect their own carrier accounts. ## 1-go-to-carriers Click **Carriers** from the top menu. ## 2-find-ptt-kargo-and-click-connect Locate the **PTT Kargo** card and click the **"Bağla"** (Connect) or **"Ekle"** (Add) button. ## 3-enter-your-credentials Enter your PTT Kargo customer code, username, and password. ## 4-save-and-test Click **"Kaydet"** (Save). Shipink will verify your credentials. Once connected, you can start creating shipments with this carrier. --- # Sendeo URL: https://docs.shipink.io/panel/carriers/own/sendeo > Learn how to integrate your Sendeo account with Shipink to start creating shipments. > **Note:** Adding your own carrier agreement requires a **Başlangıç** or **Profesyonel** plan. Free plan users cannot connect their own carrier accounts. ## 1-go-to-carriers Click **Carriers** from the top menu. ## 2-find-sendeo-and-click-connect Locate the **Sendeo** card and click the **"Bağla"** (Connect) or **"Ekle"** (Add) button. ## 3-enter-your-credentials Enter your Sendeo API credentials and customer code. ## 4-save-and-test Click **"Kaydet"** (Save). Shipink will verify your credentials. Once connected, you can start creating shipments with this carrier. --- # Sürat Kargo URL: https://docs.shipink.io/panel/carriers/own/surat > Learn how to integrate your Sürat Kargo account with Shipink to start creating shipments. > **Note:** Adding your own carrier agreement requires a **Başlangıç** or **Profesyonel** plan. Free plan users cannot connect their own carrier accounts. ## 1-go-to-carriers Click **Carriers** from the top menu. ## 2-find-sürat-kargo-and-click-connect Locate the **Sürat Kargo** card and click the **"Bağla"** (Connect) or **"Ekle"** (Add) button. ## 3-enter-your-credentials Enter your Sürat Kargo customer code, username, and password. ## 4-save-and-test Click **"Kaydet"** (Save). Shipink will verify your credentials. Once connected, you can start creating shipments with this carrier. --- # Turpex URL: https://docs.shipink.io/panel/carriers/own/turpex > Learn how to integrate your Turpex account with Shipink to start creating shipments. > **Note:** Adding your own carrier agreement requires a **Başlangıç** or **Profesyonel** plan. Free plan users cannot connect their own carrier accounts. ## 1-go-to-carriers Click **Carriers** from the top menu. ## 2-find-turpex-and-click-connect Locate the **Turpex** card and click the **"Bağla"** (Connect) or **"Ekle"** (Add) button. ## 3-enter-your-credentials Enter your Turpex account credentials and API information. ## 4-save-and-test Click **"Kaydet"** (Save). Shipink will verify your credentials. Once connected, you can start creating shipments with Turpex. --- # UPS URL: https://docs.shipink.io/panel/carriers/own/ups > Learn how to integrate your UPS account with Shipink to start creating shipments. > **Note:** Adding your own carrier agreement requires a **Başlangıç** or **Profesyonel** plan. Free plan users cannot connect their own carrier accounts. ## 1-go-to-carriers Click **Carriers** from the top menu. ## 2-find-ups-and-click-connect Locate the **UPS** card and click the **"Bağla"** (Connect) or **"Ekle"** (Add) button. ## 3-enter-your-credentials Enter your UPS account number, access key, username, and password from the UPS developer portal. ## 4-save-and-test Click **"Kaydet"** (Save). Shipink will verify your credentials. Once connected, you can start creating shipments with this carrier. --- # Yurtiçi Kargo URL: https://docs.shipink.io/panel/carriers/own/yurtici > Learn how to integrate your Yurtiçi Kargo account with Shipink to start creating shipments. > **Note:** Adding your own carrier agreement requires a **Başlangıç** or **Profesyonel** plan. Free plan users cannot connect their own carrier accounts. ## 1-go-to-carriers Click **Carriers** from the top menu. ## 2-find-yurtiçi-kargo-and-click-connect Locate the **Yurtiçi Kargo** card and click the **"Bağla"** (Connect) or **"Ekle"** (Add) button. ## 3-enter-your-credentials Enter your Yurtiçi Kargo customer number and API credentials. ## 4-save-and-test Click **"Kaydet"** (Save). Shipink will verify your credentials. Once connected, you can start creating shipments with this carrier. --- # Shipink × Aras Kargo URL: https://docs.shipink.io/panel/carriers/shipink/aras > Use Aras Kargo through Shipink's contracted rates without needing your own Aras account. ## 1-no-setup-needed Aras Kargo via Shipink is available by default. You don't need to create or link an Aras Kargo account. ## 2-select-when-creating-a-shipment When creating a shipment, choose **Aras Kargo (Shipink)** from the carrier list. Shipink's negotiated rates will be applied automatically. ## 3-billing Aras Kargo shipments via Shipink are billed to your Shipink balance. Make sure you have sufficient balance before creating shipments. --- # Shipink × HepsiJet URL: https://docs.shipink.io/panel/carriers/shipink/hepsijet > Use HepsiJet through Shipink's contracted rates without needing your own HepsiJet account. ## 1-no-setup-needed HepsiJet via Shipink is available by default. You don't need a separate HepsiJet merchant account. ## 2-select-when-creating-a-shipment When creating a shipment, choose **HepsiJet (Shipink)** from the carrier list to apply Shipink's rates. ## 3-billing HepsiJet shipments via Shipink are billed to your Shipink balance. --- # Shipink × Kolay Gelsin URL: https://docs.shipink.io/panel/carriers/shipink/kolay-gelsin > Use Kolay Gelsin through Shipink's contracted rates without needing your own account. ## 1-no-setup-needed Kolay Gelsin via Shipink is available by default. No additional account registration is required. ## 2-select-when-creating-a-shipment When creating a shipment, choose **Kolay Gelsin (Shipink)** from the carrier list. ## 3-billing Kolay Gelsin shipments via Shipink are billed to your Shipink balance. --- # Shipink Carriers — Overview URL: https://docs.shipink.io/panel/carriers/shipink/note > Shipink offers discounted carrier rates through its own contracted accounts. Learn how to use Shipink's built-in carrier options. ## 1-what-are-shipink-carriers Shipink has negotiated contracts with several carriers (Aras Kargo, HepsiJet, Kolay Gelsin) to offer discounted rates directly through the platform. You don't need your own account with these carriers — Shipink handles the billing. ## 2-how-to-enable-them Go to **Carriers** and look for the Shipink-contracted carrier options. They are available by default and can be selected when creating shipments. --- # Create Shipment with Shipink Carriers URL: https://docs.shipink.io/panel/carriers/shipink/shipment > Learn how to create a shipment using Shipink's contracted carrier rates. ## 1-open-the-order Go to **Orders** and click on the order to open the detail panel. ## 2-click-create-shipment Click **"Gönderi Oluştur"** (Create Shipment) in the order detail panel. ## 3-select-a-shipink-carrier In the carrier selection screen, choose one of the Shipink-contracted carriers (e.g., Aras, HepsiJet, Kolay Gelsin) and the desired service level. ## 4-confirm-and-print Enter package details and click **"Gönderi Oluştur"** to confirm. Print the label to ship. --- # Add Customer URL: https://docs.shipink.io/panel/customers/management/create > Learn how to add a new customer to your Shipink address book. ## 1-go-to-customers Click **Customers** in the top menu. ## 2-click-add-customer Click the **"Müşteri ekle"** (Add Customer) button. ## 3-enter-customer-details Fill in the customer's name, phone number, email, and delivery address. ## 4-save Click **"Kaydet"** (Save). The customer will now be available in your address book. --- # Delete Customer URL: https://docs.shipink.io/panel/customers/management/delete > Learn how to remove a customer from your Shipink address book. ## 1-go-to-customers Click **Customers** and find the customer you want to remove. ## 2-click-the-delete-button Click the **Delete** button on the customer's row. ## 3-confirm Confirm the deletion. The customer will be permanently removed from your address book. --- # Update Customer URL: https://docs.shipink.io/panel/customers/management/update > Learn how to edit an existing customer's details in Shipink. ## 1-go-to-customers Click **Customers** and find the customer you want to update. ## 2-click-the-edit-button Click the **Edit** button on the customer's row. ## 3-update-the-details Change the name, phone, email, or address as needed. ## 4-save Click **"Kaydet"** (Save). --- # Create Shipment from Customer URL: https://docs.shipink.io/panel/customers/shipments/create > Learn how to quickly create a shipment directly from a saved customer record. ## 1-go-to-customers Click **Customers** and find the customer you want to ship to. ## 2-click-create-shipment Click the **"Gönderi Oluştur"** (Create Shipment) button on the customer's row or in their detail view. ## 3-fill-in-shipment-details The recipient's address will be pre-filled. Select the carrier, service type, and package details. ## 4-confirm-and-print Click **"Gönderi Oluştur"** to create the shipment and print the label. --- # Cancel Multiple Shipments URL: https://docs.shipink.io/panel/orders/bulk/cancel-shipments > Learn how to cancel shipments for multiple orders at once. ## 1-select-the-orders Go to **Orders** and use the checkboxes to select the orders whose shipments you want to cancel. ## 2-click-cancel-shipments Click **"Gönderileri İptal Et"** in the bulk action bar at the bottom of the page. ## 3-confirm Confirm the bulk cancellation. All selected shipments will be cancelled. --- # Create Multiple Returns URL: https://docs.shipink.io/panel/orders/bulk/create-returns > Learn how to create return shipments for multiple orders at once. ## 1-select-multiple-orders Go to **Orders** and use the checkboxes to select the orders you want to create returns for. ## 2-click-create-returns Click **"İade Oluştur"** in the bulk action bar at the bottom of the page. ## 3-select-carrier-and-confirm Select the carrier and service for the return shipments, then confirm. Print all return labels once created. --- # Create Multiple Shipments URL: https://docs.shipink.io/panel/orders/bulk/create-shipments > Learn how to create shipments for multiple orders at once using bulk actions. ## 1-select-multiple-orders Go to **Orders**. Use the checkboxes on the left of each order row to select the orders you want to ship. You can also use the header checkbox to select all orders on the current page. ## 2-click-create-shipments Click the **"Gönderi Oluştur"** button in the bulk action bar that appears at the bottom of the page. ## 3-confirm-and-print-labels If automation is configured, shipments will be created automatically. Otherwise, select the carrier and service for the selected orders, then confirm. Afterward, print all labels at once using **"Etiketleri Yazdır"**. --- # Delete Multiple Orders URL: https://docs.shipink.io/panel/orders/bulk/delete-orders > Learn how to delete multiple orders at once. ## 1-select-the-orders Go to **Orders** and use the checkboxes to select the orders you want to delete. ## 2-click-delete-orders Click **"Siparişleri Sil"** in the bulk action bar at the bottom of the page. ## 3-confirm-the-deletion Confirm the deletion. The selected orders will be permanently removed from Shipink. --- # Print Multiple Labels URL: https://docs.shipink.io/panel/orders/bulk/print-labels > Learn how to print shipping labels for multiple orders at once. ## 1-select-orders-with-shipments Go to **Orders** and use the checkboxes to select the orders whose labels you want to print. Make sure the selected orders already have shipments created. ## 2-click-print-labels Click **"Etiketleri Yazdır"** (Print Labels) in the bulk action bar at the bottom of the page. A print dialog will open with all selected labels combined. --- # Print Picking List URL: https://docs.shipink.io/panel/orders/bulk/print-picking-list > Learn how to print a picking list for multiple orders to streamline warehouse fulfillment. ## 1-select-the-orders Go to **Orders** and use the checkboxes to select the orders you want to include in the picking list. ## 2-click-print-picking-list Click **"Toplama Listesi Yazdır"** in the bulk action bar. A picking list showing all products and quantities for the selected orders will be generated and printed. --- # Copy Order URL: https://docs.shipink.io/panel/orders/management/copy > Learn how to duplicate an existing order to create a new one with the same details. ## 1-find-the-order Go to **Orders** and click on the order you want to copy. ## 2-click-the-copy-icon In the order detail panel, click the **Copy** icon or button. ## 3-review-and-save A new order will be created with the same recipient and product details. Review the details and save. --- # Download Order List URL: https://docs.shipink.io/panel/orders/management/download-list > Learn how to export your order list as a file for reporting or analysis. ## 1-apply-filters-optional Go to **Orders**. If you only want to export a subset of orders, apply the relevant filters first. ## 2-click-the-download-button Click the **Download** (export) icon at the top of the orders page and select the file format (Excel or CSV). ## 3-open-the-file The file will be downloaded to your computer. Open it with a spreadsheet application to view your orders. --- # Filter Orders URL: https://docs.shipink.io/panel/orders/management/filter > Learn how to filter and search your orders to quickly find what you need. ## 1-use-the-status-tabs Go to **Orders**. Use the tabs at the top to filter by status: **All**, **Unprocessed**, **Awaiting Shipment**, **In Transit**, and **Completed**. ## 2-use-the-search-bar Type a customer name, order number, or tracking number in the search bar to find a specific order. ## 3-apply-advanced-filters Click the **Filter** button to open additional filter options such as date range, sales channel, and carrier. --- # Sync Orders URL: https://docs.shipink.io/panel/orders/management/sync > Learn how to manually sync orders from your connected sales channels. ## 1-click-the-sync-button Go to **Orders** and click the **"Siparişleri senkronize et"** (Sync Orders) button at the top of the page. ## 2-wait-for-sync-to-complete Shipink will fetch the latest orders from all connected sales channels. New orders will appear in the list automatically once the sync is done. --- # Update Order URL: https://docs.shipink.io/panel/orders/management/update > Learn how to edit and update order details through the Shipink panel. ## 1-find-the-order Go to **Orders** and click on the order you want to update. ## 2-click-the-edit-icon In the order detail panel, click the edit (pencil) icon to enter edit mode. ## 3-update-the-details Update the recipient information, address, or other order details as needed. ## 4-save-the-changes Click **"Kaydet"** (Save) to apply the changes. --- # Create Manual Order URL: https://docs.shipink.io/panel/orders/manual/create-order > Learn how to manually create a new order in Shipink without a sales channel integration. ## 1-click-create-new-shipment Go to **Orders** and click the **"Yeni gönderi oluştur"** (Create New Shipment) button at the top right. ## 2-fill-in-the-order-details Select the warehouse, enter the recipient's name, phone number, and delivery address, then add the products with their quantities and prices. ## 3-save-the-order Click **"Siparişi kaydet"** (Save Order). The order will appear in your order list and can be shipped like any other order. --- # Create Manual Shipment URL: https://docs.shipink.io/panel/orders/manual/create-shipment > Learn how to create a shipment manually by entering all recipient and package details directly. ## 1-click-create-new-shipment Go to **Orders** and click the **"Yeni gönderi oluştur"** (Create New Shipment) button at the top right to open the manual shipment form. ## 2-fill-in-recipient-and-package-details Select the warehouse, fill in the recipient's full name, phone number, and delivery address. Then select the carrier and service type, and enter the package weight and dimensions. You can also select a pre-saved package template. ## 3-create-the-shipment Click **"Gönderi Oluştur"** to generate the shipment and tracking number. Print the label to attach to your package. --- # Cancel Return URL: https://docs.shipink.io/panel/orders/returns/cancel > Learn how to cancel a return shipment through the Shipink panel. ## 1-find-the-order Go to **Orders** and click on the order to open the detail panel. ## 2-click-cancel-return In the order detail panel, find the return shipment and click **"İadeyi İptal Et"** (Cancel Return). ## 3-confirm-the-cancellation Confirm in the dialog that appears. The return shipment will be cancelled. --- # Create Return URL: https://docs.shipink.io/panel/orders/returns/create > Learn how to create a return shipment for an existing order through the Shipink panel. ## 1-find-the-order Go to **Orders** and click on the order to open the detail panel. ## 2-click-create-return Click the **"İade Oluştur"** (Create Return) button in the order detail panel. ## 3-select-carrier-and-enter-details Choose the carrier and service for the return shipment, then enter the package details. ## 4-confirm-and-print-the-return-label Confirm the return shipment. Once created, print the return label and send it to your customer. --- # Cancel Shipment URL: https://docs.shipink.io/panel/orders/shipments/cancel > Learn how to cancel an existing shipment through the Shipink panel. ## 1-find-the-order Go to **Orders** from the top menu, then click on the order whose shipment you want to cancel to open the detail panel. ## 2-click-cancel-shipment In the order detail panel, click **"Gönderiyi İptal Et"** (Cancel Shipment). ## 3-confirm-the-cancellation Confirm the action in the dialog that appears. The shipment will be voided and the tracking number will be released. --- # Create Shipment URL: https://docs.shipink.io/panel/orders/shipments/create > Learn how to create a shipment for your orders through the Shipink panel step by step. ## 1-go-to-the-orders-page Click on the **Orders** tab from the top menu. Your orders will be listed here, imported automatically from your connected sales channels. ## 2-find-the-order-you-want-to-ship Locate the order in the list. You can use the **Awaiting Shipment** tab to quickly filter orders that are ready to ship. ## 3-open-the-order-detail-panel Click on the order row to open the order detail panel on the right side of the screen. ## 4-click-create-shipment In the order detail panel, click the **"Gönderi Oluştur"** (Create Shipment) button. ## 5-select-carrier-and-service Choose the carrier and service type you want to use for this shipment. ## 6-enter-package-details Select a pre-defined package or manually enter the weight and dimensions. ## 7-confirm-and-print-the-label Click **"Gönderi Oluştur"** to confirm. Once the shipment is created, click **"Etiketi Yazdır"** (Print Label) to print the shipping label. --- # Mark as Delivered URL: https://docs.shipink.io/panel/orders/shipments/mark-as-delivered > Learn how to manually mark an order as delivered through the Shipink panel. ## 1-find-the-order Go to **Orders** and click on the order to open the detail panel. ## 2-click-mark-as-delivered In the order detail panel, click the **"Teslim Edildi"** (Mark as Delivered) button. ## 3-confirm Confirm the action. The order status will be updated to Delivered. --- # Mark as Shipped URL: https://docs.shipink.io/panel/orders/shipments/mark-as-shipped > Learn how to manually mark an order as shipped when the shipment was arranged outside of Shipink. ## 1-find-the-order Go to **Orders** and click on the order you want to mark as shipped. ## 2-click-mark-as-shipped In the order detail panel, click the **"Kargoya Verildi"** (Mark as Shipped) button. If prompted, enter the carrier name and tracking number. ## 3-confirm The order status will be updated to Shipped. --- # Create Campaign URL: https://docs.shipink.io/panel/sales-channels/campaigns/create > Learn how to create marketing campaigns for your customers. ## 1-go-to-campaigns Click the **Settings** gear icon in the top right, then click **Campaigns** in the left menu. ## 2-click-add-new-campaign Click the **"Yeni kampanya ekle"** (Add New Campaign) button. ## 3-fill-in-campaign-details Upload a campaign image, enter a name and description, add the campaign URL, and set an end date. ## 4-save Click **"Kampanya oluştur"** (Create Campaign) to create the campaign. --- # Delete Campaign URL: https://docs.shipink.io/panel/sales-channels/campaigns/delete > Learn how to delete a shipping campaign from Shipink. ## 1-go-to-campaigns Click **Sales Channels** and select **Campaigns**. ## 2-click-the-delete-button Find the campaign you want to delete and click the **Delete** (trash) icon. ## 3-confirm Confirm the deletion in the dialog. The campaign will be permanently removed. --- # Update Campaign URL: https://docs.shipink.io/panel/sales-channels/campaigns/update > Learn how to edit an existing shipping campaign in Shipink. ## 1-go-to-campaigns Click **Sales Channels** and select **Campaigns**. ## 2-click-the-edit-button Find the campaign you want to update and click the **Edit** (pencil) icon. ## 3-update-the-campaign Change the campaign name, conditions, dates, or any other settings. ## 4-save Click **"Kaydet"** (Save) to apply the changes. --- # Remove Sales Channel URL: https://docs.shipink.io/panel/sales-channels/management/delete > Learn how to disconnect a sales channel from your Shipink account. ## 1-go-to-sales-channels Click **Sales Channels** from the top menu. ## 2-click-the-delete-button Find the connected channel you want to remove and click the **Delete** (trash) icon. ## 3-confirm Confirm the removal. The channel will be disconnected and orders will no longer be imported from it. --- # Tracking Page URL: https://docs.shipink.io/panel/sales-channels/management/tracking-page > Learn how to set up and customize the shipment tracking page for your customers. ## 1-go-to-sales-channels Click **Sales Channels** and open the **Tracking Page** settings. ## 2-customize-the-page Configure your store name, logo, and colors to match your brand. You can also set a custom domain for the tracking page. ## 3-save-and-share Click **"Kaydet"** (Save). Share the tracking page URL with your customers so they can track their shipments. --- # Update Sales Channel URL: https://docs.shipink.io/panel/sales-channels/management/update > Learn how to update the settings or credentials of a connected sales channel. ## 1-go-to-sales-channels Click **Sales Channels** from the top menu. ## 2-click-the-edit-button Find the connected channel you want to update and click the **Edit** (pencil) icon. ## 3-update-the-settings Update the API credentials, sync settings, or other options as needed. ## 4-save Click **"Kaydet"** (Save) to apply your changes. --- # Etsy URL: https://docs.shipink.io/panel/sales-channels/platforms/etsy > Learn how to integrate your Etsy shop with Shipink to automatically import orders. ## 1-go-to-sales-channels Click the **Settings** gear icon in the top right, then click **Sales Channels** in the left menu. ## 2-find-etsy-and-start-the-integration Locate the **Etsy** card and click **"Etsy entegrasyonunu yap"** (Set up Etsy integration). ## 3-authorize-shipink You will be redirected to Etsy to authorize Shipink to access your shop. Log in to your Etsy account and grant the required permissions. ## 4-complete-the-connection Once authorized, you will be redirected back to Shipink. Your Etsy shop will be connected and orders will start importing automatically. --- # Ideasoft URL: https://docs.shipink.io/panel/sales-channels/platforms/ideasoft > Learn how to integrate your Ideasoft store with Shipink to automatically import orders. ## 1-go-to-sales-channels Click the **Settings** gear icon in the top right, then click **Sales Channels** in the left menu. ## 2-find-ideasoft-and-start-the-integration Locate the **Ideasoft** card and click **"İdeasoft entegrasyonunu yap"** (Set up Ideasoft integration). ## 3-enter-your-store-credentials Enter your Ideasoft store URL, **Client ID**, and **Client Secret**. ## 4-connect-your-store Click **"Bağlan"** (Connect). Shipink will verify the connection and start importing your orders automatically. --- # ikas URL: https://docs.shipink.io/panel/sales-channels/platforms/ikas > Learn how to integrate your ikas store with Shipink to automatically import orders. ## 1-go-to-sales-channels Click the **Settings** gear icon in the top right, then click **Sales Channels** in the left menu. ## 2-find-ikas-and-start-the-integration Locate the **ikas** card and click **"ikas entegrasyonunu yap"** (Set up ikas integration). ## 3-enter-your-store-credentials Enter your ikas store URL, **Client ID**, and **Client Secret**. ## 4-connect-your-store Click **"Mağazanı bağla"** (Connect your store). Shipink will verify the connection and start importing your orders automatically. --- # OpenCart URL: https://docs.shipink.io/panel/sales-channels/platforms/opencart > Learn how to integrate your OpenCart store with Shipink to automatically import orders. ## 1-go-to-sales-channels Click the **Settings** gear icon in the top right, then click **Sales Channels** in the left menu. ## 2-find-opencart-and-start-the-integration Locate the **OpenCart** card and click **"OpenCart entegrasyonunu yap"** (Set up OpenCart integration). ## 3-enter-your-store-credentials Enter your OpenCart store URL, username (**Username**), and API key (**Key**). You can find these in your OpenCart admin panel under **System → Users → API**. > **Note:** Make sure to add the following IP addresses to your allowed list: `188.119.32.118`, `20.240.155.75`, `20.240.8.211`, `20.240.22.68` ## 4-connect-your-store Click **"Mağazanı bağla"** (Connect your store). Shipink will verify the connection and start importing your orders automatically. --- # PrestaShop URL: https://docs.shipink.io/panel/sales-channels/platforms/prestashop > Learn how to integrate your PrestaShop store with Shipink to automatically import orders. ## 1-go-to-sales-channels Click the **Settings** gear icon in the top right, then click **Sales Channels** in the left menu. ## 2-find-prestashop-and-start-the-integration Locate the **Prestashop** card and click **"Prestashop entegrasyonunu yap"** (Set up PrestaShop integration). ## 3-download-the-shipink-plugin Click **"Eklentiyi indir"** (Download the plugin) to download the Shipink plugin for your store. ## 4-install-the-plugin-in-prestashop Upload the downloaded plugin in your PrestaShop admin panel via **Modules > Module Manager > Upload a module**, then activate it. Once activated, your orders will be automatically imported into Shipink. --- # Shopier URL: https://docs.shipink.io/panel/sales-channels/platforms/shopier > Learn how to integrate your Shopier store with Shipink to automatically import orders. ## 1-go-to-sales-channels Click the **Settings** gear icon in the top right, then click **Sales Channels** in the left menu. ## 2-find-shopier-and-start-the-integration Locate the **Shopier** card and click **"Shopier entegrasyonunu yap"** (Set up Shopier integration). ## 3-enter-your-api-credentials Enter your Shopier **API Key** and **API Secret**. You can find these in your Shopier admin panel under **Settings → API**. ## 4-connect-your-store Click **"Siteni bağla"** (Connect your site). Shipink will verify the connection and start importing your orders automatically. --- # Shopify URL: https://docs.shipink.io/panel/sales-channels/platforms/shopify > Learn how to integrate your Shopify store with Shipink to automatically import orders. ## 1-go-to-sales-channels Click the **Settings** gear icon in the top right, then click **Sales Channels** in the left menu. ## 2-find-shopify-and-start-the-integration Locate the **Shopify** card and click **"Shopify entegrasyonunu yap"** (Set up Shopify integration). ## 3-add-the-shipink-app-to-your-store Click **"Uygulamayı edin"** (Get the app) to add the Shipink app to your store. You will be redirected to the Shopify App Store. ## 4-install-the-app Log in to your Shopify store and install the Shipink app. Once installed, your orders will be automatically imported into Shipink. ## 5-address-field-settings-optional-recommended Shopify's checkout page does not offer dropdown selection for Turkish provinces and districts — customers enter these as free text. Additionally, there is no dedicated "district" field in the standard form. Shipink uses the **"Apartment, suite, etc."** (Address line 2) field as the **district** (ilçe) value. To ensure orders are processed smoothly, we recommend updating the field labels on your checkout page: Default Field Name Recommended New Name City **İl** (Province) Apartment, suite, etc. (Address line 2) **İlçe** (District) ## how-to-update In your Shopify admin, go to **Online Store > Themes**. Click the **three-dot menu (⋯)** next to your active theme and select **"Edit default theme content"**. In the search bar, type **"Address2"** or **"Apartment"** to find the relevant field and change its value to **İlçe**. Similarly, search for **"City"** to find the city field and change its value to **İl**. Click **Save**. Do not edit text inside curly brackets `{{ }}` or HTML tags. Modifying these will break theme functionality. By configuring these settings, you make it easier for your customers to enter correct address information and ensure shipping labels are generated without issues. For more information, see Shopify's guide on changing theme wording. --- # Ticimax URL: https://docs.shipink.io/panel/sales-channels/platforms/ticimax > Learn how to integrate your Ticimax store with Shipink to automatically import orders. ## 1-go-to-sales-channels Click the **Settings** gear icon in the top right, then click **Sales Channels** in the left menu. ## 2-find-ticimax-and-start-the-integration Locate the **Ticimax** card and click **"Ticimax entegrasyonunu yap"** (Set up Ticimax integration). ## 3-enter-your-store-credentials Enter your Ticimax store URL and **Authorization Code** (**Yetki Kodu**). You can find this in your Ticimax admin panel under **Settings → WS Yetki Kodu Yönetimi**. Make sure to select the **"Sipariş Listele"** (List Orders) and **"Sipariş Düzenle"** (Edit Orders) permissions. > **Note:** Make sure to add the following IP addresses to your allowed list: `188.119.32.118`, `20.240.155.75`, `20.240.8.211`, `20.240.22.68` ## 4-connect-your-store Click **"Siteni bağla"** (Connect your site). Shipink will verify the connection and start importing your orders automatically. --- # Trendyol URL: https://docs.shipink.io/panel/sales-channels/platforms/trendyol > Connect your Trendyol store to Shipink to automatically import your orders and ship them with Trendyol's contracted carriers. ## 1-go-to-sales-channels Click the **Settings** gear icon in the top right, then click **Sales Channels** in the left menu. ## 2-find-trendyol-and-start-the-integration Locate the **Trendyol** card and click **"Trendyol entegrasyonunu yap"** (Set up Trendyol integration). ## 3-enter-your-api-credentials Enter the three values from your Trendyol seller account: **Supplier ID** (**Satıcı ID**) **API Key** **API Secret** You can find all three in the **Trendyol Seller Panel → Account Information → Integration Information** (**Satıcı Paneli → Hesap Bilgileri → Entegrasyon Bilgileri**). ## 4-connect-your-store Confirm to connect. Shipink verifies your credentials and starts importing your Trendyol orders automatically. The account is named **Trendyol \**, so you can connect and tell apart multiple stores. ## what-connecting-does Because Trendyol is a marketplace, connecting your store also **automatically sets up a Trendyol carrier account** so you can ship orders with Trendyol's contracted carriers — Trendyol Express, Aras Kargo, Yurtiçi Kargo, Sürat Kargo, Horoz Lojistik, DHL eCommerce, PTT Kargo, CEVA, Kolay Gelsin, and CEVA Tedarik. When you calculate rates for a Trendyol order, only these Trendyol-contracted services are offered. Trendyol handles buyer communication itself, so Shipink does not send its own customer notifications for Trendyol orders. --- # Wix URL: https://docs.shipink.io/panel/sales-channels/platforms/wix > Learn how to integrate your Wix store with Shipink to automatically import orders. ## 1-go-to-sales-channels Click the **Settings** gear icon in the top right, then click **Sales Channels** in the left menu. ## 2-find-wix-and-start-the-integration Locate the **Wix** card and click **"Wix entegrasyonunu yap"** (Set up Wix integration). ## 3-add-the-shipink-app-to-your-store Click **"Uygulamayı edin"** (Get the app) to add the Shipink app to your store. You will be redirected to the Wix App Market. ## 4-install-the-app Log in to your Wix store and install the Shipink app. Once installed, your orders will be automatically imported into Shipink. --- # WooCommerce URL: https://docs.shipink.io/panel/sales-channels/platforms/woocommerce > Learn how to integrate your WooCommerce store with Shipink to automatically import orders. ## 1-go-to-sales-channels Click the **Settings** gear icon in the top right, then click **Sales Channels** in the left menu. ## 2-find-woocommerce-and-start-the-integration Locate the **WooCommerce** card and click **"WooCommerce entegrasyonunu yap"** (Set up WooCommerce integration). ## 3-download-the-shipink-plugin Click **"Eklentiyi edin"** (Get the plugin) to download the Shipink plugin for your store. ## 4-install-the-plugin-in-wordpress Upload the downloaded plugin in your WordPress admin panel via **Plugins > Add New Plugin > Upload Plugin**, then activate it. Once activated, your orders will be automatically imported into Shipink. --- # Automate Order Notes URL: https://docs.shipink.io/panel/settings/automation/note > Learn how to set up automation rules to automatically add notes to incoming orders. ## 1-go-to-automation Click the **Settings** gear icon in the top right, then click **Automation** in the left menu. ## 2-click-add-rule Click the **"+ Kural Ekle"** button to create a new automation rule. ## 3-set-the-trigger Define when the rule should trigger — for example, when an order arrives from a specific sales channel or contains specific products. ## 4-set-the-action Choose **"Add Note"** as the action. Enter the note text that will be automatically added to matching orders. ## 5-save-the-rule Click **"Kaydet"** (Save) to activate the rule. Matching orders will automatically receive the note. --- # Automate Shipments URL: https://docs.shipink.io/panel/settings/automation/shipment > Learn how to set up automation rules to automatically create shipments for incoming orders. ## 1-go-to-automation Click the **Settings** gear icon in the top right, then click **Automation** in the left menu. ## 2-click-add-rule Click the **"Yeni otomasyon kuralı ekle"** (Add New Automation Rule) button to create a new automation rule. ## 3-set-the-trigger Define when the rule should trigger — for example, when a new order arrives from a specific sales channel or with a specific status. ## 4-set-the-action Choose **"Create Shipment"** as the action. Then select the carrier, service, and warehouse to use when creating the shipment automatically. ## 5-save-the-rule Click **"Kaydet"** (Save) to activate the rule. Matching orders will now automatically have shipments created. --- # Email Provider URL: https://docs.shipink.io/panel/settings/notifications/email-provider > Configure the email service used to send shipping notifications to your customers. > **Note:** By default, Shipink sends notification emails using its own email system — no setup required. Configuring a custom provider is optional, and is useful if you want emails to be sent from your own domain or sender address. Supported providers: **SMTP** (Gmail, Yandex, or any custom server), **SendGrid**, and **Mailgun**. ## 1-go-to-notifications Click the **Settings** gear icon in the top right, then click **Notifications** in the left menu. ## 2-select-your-email-provider Choose the provider you want to configure: **SMTP** — use any SMTP server (Gmail, Yandex, custom) **SendGrid** — enter your SendGrid API key **Mailgun** — enter your Mailgun API key and domain ## smtp Field Description Host SMTP server address (e.g. `smtp.gmail.com`) Port Usually `587` (TLS) or `465` (SSL) Username Your email address Password Your email password or app password From Name Sender name shown to customers From Email Sender email address > **Gmail tip:** If using Gmail, generate an **App Password** in your Google account security settings instead of using your regular password. ## sendgrid Enter your **API Key** from the SendGrid dashboard. Make sure the key has **Mail Send** permission. ## mailgun Enter your **API Key** and **Domain** from the Mailgun dashboard. ## 4-save Click **"Kaydet"** (Save) to apply your settings. Shipink will use this provider to deliver all email notifications. > To configure *which* shipping events trigger email notifications, see Email Notifications. --- # Email Notifications URL: https://docs.shipink.io/panel/settings/notifications/email > Learn how to configure the email notifications sent to your customers throughout the shipping process. ## 1-go-to-notifications Click the **Settings** gear icon in the top right, then click **Notifications** in the left menu. ## 2-select-your-email-notification-preferences Choose which stages trigger an email notification to your customers: **When the order is placed** **When the shipping label is created** **When the carrier picks up the shipment** **When the package is out for delivery** **When delivered** **When a return code is created** > **Note:** The "order is placed" notification only fires for orders imported from a connected store via webhook (Shopify, WooCommerce, Wix). It is off by default. ## 3-save Click **"Bildirim tercihlerini güncelle"** (Update notification preferences) to apply your preferences. --- # SMS Provider URL: https://docs.shipink.io/panel/settings/notifications/sms-provider > Configure the SMS service used to send shipping notifications to your customers. > **Note:** By default, Shipink sends SMS notifications using its own SMS system — no setup required. Configuring a custom provider is optional, and is useful if you want messages sent from your own sender header or number. > SMS notifications are available on the **Profesyonel** and **Kurumsal** plans. Supported providers: **NetGSM**, **Twilio**, and **Vonage**. ## 1-go-to-notifications Click the **Settings** gear icon in the top right, then click **Notifications** in the left menu. ## 2-select-your-sms-provider Choose the provider you want to configure: **NetGSM**, **Twilio**, or **Vonage**. ## netgsm Enter your NetGSM **username**, **password**, and **sender header** (the name that appears as the sender on your customers' phones). ## twilio Enter your Twilio **Account SID**, **Auth Token**, and **From number** (your Twilio phone number). ## vonage Enter your Vonage **API Key**, **API Secret**, and **From name or number**. ## 4-save Click **"Kaydet"** (Save) to apply your settings. Shipink will use this provider to deliver all SMS notifications. > To configure *which* shipping events trigger SMS notifications, see SMS Notifications. --- # SMS Notifications URL: https://docs.shipink.io/panel/settings/notifications/sms > Learn how to configure the SMS notifications sent to your customers throughout the shipping process. ## 1-go-to-notifications Click the **Settings** gear icon in the top right, then click **Notifications** in the left menu. ## 2-select-your-sms-notification-preferences Choose which stages trigger an SMS notification to your customers: **When the order is placed** **When the shipping label is created** **When the carrier picks up the shipment** **When the package is out for delivery** **When delivered** **When a return code is created** **When the shipment is waiting at the carrier branch** > **Note:** The "order is placed" notification only fires for orders imported from a connected store via webhook (Shopify, WooCommerce, Wix). It is off by default. ## 3-save Click **"Bildirim tercihlerini güncelle"** (Update notification preferences) to apply your preferences. --- # Webhook Notifications URL: https://docs.shipink.io/panel/settings/notifications/webhook > Send shipping event notifications to your own endpoint so you can react to them in your systems. > **Note:** Webhook notifications require a **Pro** or **Enterprise** plan. ## 1-go-to-notifications Click the **Settings** gear icon in the top right, then click **Notifications** in the left menu. ## 2-enter-your-webhook-url In the **Webhook** section, enter the HTTPS **URL** where Shipink should send events, and a **secret** used to sign each request. ## 3-choose-which-events-to-send Pick which stages trigger a webhook, the same way you would for email or SMS (label created, picked up, out for delivery, delivered, and so on). ## 4-save Click **"Bildirim tercihlerini güncelle"** (Update notification preferences) to apply your settings. ## verifying-requests Each event is delivered as a **POST** request to your URL. The body is signed with your secret using **HMAC-SHA256** — recompute the signature on your side and compare it to reject any request that was not sent by Shipink. Delivery is retried a few times if your endpoint does not respond. --- # WhatsApp Notifications URL: https://docs.shipink.io/panel/settings/notifications/whatsapp > Learn how to configure the WhatsApp notifications sent to your customers throughout the shipping process. ## 1-go-to-notifications Click the **Settings** gear icon in the top right, then click **Notifications** in the left menu. ## 2-select-your-whatsapp-notification-preferences Choose which stages trigger a WhatsApp notification to your customers: **When the order is placed** **When the shipping label is created** **When the carrier picks up the shipment** **When the package is out for delivery** **When delivered** **When a return code is created** **When the shipment is waiting at the carrier branch** > **Note:** The "order is placed" notification only fires for orders imported from a connected store via webhook (Shopify, WooCommerce, Wix). It is off by default. > **Note:** For cash-on-delivery orders, the tracking notification includes the amount your customer needs to pay on delivery. ## 3-save Click **"Bildirim tercihlerini güncelle"** (Update notification preferences) to apply your preferences. --- # Create Package Template URL: https://docs.shipink.io/panel/settings/packages/create > Learn how to save a package template with preset dimensions and weight to speed up shipment creation. ## 1-go-to-packages Click the **Settings** gear icon in the top right, then click **Packages** in the left menu. ## 2-click-add-new-package-size Click **"Yeni paket ölçüsü ekle"** (Add New Package Size). ## 3-enter-package-details Give the package a name and enter its dimensions (length, width, height in cm) and default weight (in kg). ## 4-save Click **"Oluştur"** (Create). This package template will now appear as an option when creating shipments. --- # Delete Package Template URL: https://docs.shipink.io/panel/settings/packages/delete > Learn how to remove a saved package template from Shipink. ## 1-go-to-packages Click the **Settings** gear icon in the top right, then click **Packages** in the left menu. ## 2-open-the-delete-option Find the package template you want to remove, click the **⋮** (three-dot) menu, and select **"Sil"** (Delete). ## 3-confirm Confirm the deletion. The package template will be removed from your account. --- # Update Package Template URL: https://docs.shipink.io/panel/settings/packages/update > Learn how to edit a saved package template in Shipink. ## 1-go-to-packages Click the **Settings** gear icon in the top right, then click **Packages** in the left menu. ## 2-open-the-edit-option Find the package template you want to update, click the **⋮** (three-dot) menu, and select **"Düzenle"** (Edit). ## 3-update-the-details Change the name, dimensions, or weight as needed. ## 4-save Click **"Kaydet"** (Save). --- # Create Warehouse URL: https://docs.shipink.io/panel/settings/warehouses/create > Learn how to add a new warehouse (shipping origin address) to your Shipink account. ## 1-go-to-warehouses Click the **Settings** gear icon in the top right, then click **Warehouses** in the left menu. ## 2-click-add-new-warehouse Click **"Yeni depo ekle"** (Add New Warehouse) to open the warehouse creation form. ## 3-fill-in-the-address-details Enter the warehouse name, contact person, phone number, and full address. This address will be used as the sender address on your shipments. ## 4-save Click **"Kaydet"** (Save). The warehouse will now be available when creating shipments. --- # Delete Warehouse URL: https://docs.shipink.io/panel/settings/warehouses/delete > Learn how to remove a warehouse from your Shipink account. ## 1-go-to-warehouses Click the **Settings** gear icon in the top right, then click **Warehouses** in the left menu. ## 2-open-the-delete-option Find the warehouse you want to remove, click the **⋮** (three-dot) menu, and select **"Sil"** (Delete). ## 3-confirm Confirm the deletion. The warehouse will be removed from your account. --- # Update Warehouse URL: https://docs.shipink.io/panel/settings/warehouses/update > Learn how to edit an existing warehouse address in Shipink. ## 1-go-to-warehouses Click the **Settings** gear icon in the top right, then click **Warehouses** in the left menu. ## 2-open-the-edit-option Find the warehouse you want to update, click the **⋮** (three-dot) menu, and select **"Düzenle"** (Edit). ## 3-update-the-details Change the warehouse name, address, or contact information as needed. ## 4-save Click **"Kaydet"** (Save) to apply the changes.