Create Return
Learn how to create a return shipment for an existing order through the Shipink panel.
1. Find the Order
Go to Orders and click on the order to open the detail panel.
2. Click "Create Return"
Click the "İade Oluştur" (Create Return) button in the order detail panel.
3. Select Carrier and Enter Details
Choose the carrier and service for the return shipment, then enter the package details.
4. Confirm and Print the Return Label
Confirm the return shipment. Once created, print the return label and send it to your customer.
Return Shipment Statuses
A return shipment's status is shown with its own names, separate from an outgoing shipment:
| Outgoing shipment | Return shipment |
|---|---|
| Delivered | Return delivered |
| Returned to sender | Return sent back |
| Undelivered | Return undelivered |
If an outgoing shipment created with a Shipink agreement can't be delivered and comes back to you, a Return-to-sender fee is charged from your balance (Billing).
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