WhatsApp Notifications
Learn how to configure the WhatsApp notifications sent to your customers throughout the shipping process.
1. Go to Notifications
Click the Settings gear icon in the top right, then click Notifications in the left menu.
2. Select Your WhatsApp Notification Preferences
Choose which stages trigger a WhatsApp notification to your customers:
- When the order is placed
- When the shipping label is created
- When the carrier picks up the shipment
- When the package is out for delivery
- When delivered
- When a return code is created
- When the shipment is waiting at the carrier branch
Note: The "order is placed" notification only fires for orders imported from a connected store via webhook (Shopify, WooCommerce, Wix). It is off by default.
Note: For cash-on-delivery orders, the tracking notification includes the amount your customer needs to pay on delivery.
3. Save
Click "Bildirim tercihlerini güncelle" (Update notification preferences) to apply your preferences.
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